GENERAL INFORMATION:   Prices are applicable to the wholesale sportswear industry.

TELEPHONE HOURS:   Monday – Friday 8:00AM to 5:00PM Pacific Standard Time (PST).

PRICING:   Prices are subject to change without notice. Customer will be charged prices in effect at the time merchandise is shipped.
Volume Case Price:   refers to price when ordering 20+ cases of any given style.
Case Price:   refers to price when ordering case quantity of the same style, color and size.
Dozen Price:   refers to price when ordering complete dozen of the same style, color and size.
Piece Price:   refers to price when ordering less than a complete dozen of the same style, color and size.

SHIPPING:   We attempt to provide same day shipping via UPS, FedEx, OnTrac or truck for Mission Imprintables Warehouse orders. Cut-off for Mission Imprintables Warehouse orders being shipped same day via UPS, FedEx and truck is 4:00 PM PST. Cut-off for Mission Imprintables Warehouse orders being shipped same day via Ontrac is 2:00 PM PST. Invoices for UPS, FedEx, or OnTrac shipments will include shipping and handling. Next Day Air and Second Day Air available upon request. For Next Day Air and Second Day Air, Mission Imprintables Warehouse orders must be released into the warehouse by 10:00 AM PST. We cannot be responsible for any delay by the shipper in the delivery or shipment of goods or for any damages, any reasons, incurred by the shipper due to any delay. All Drop Ship (Select) orders will be processed and ship the following business day after order is placed. Drop Ship Vendor shipping terms may vary and number of transit days may vary. During holidays/special events shipping schedules for all orders may vary. See site or contact Customer Service for specific details.

Third Party Shipping:   We cannot be responsible for any discrepancies on orders received by third parties other than the “Bill to” customer.

LOCAL PICK-UP ORDERS:   Orders placed before 12:00 NOON PST may be picked up the same business day by 3:00 PM PST. Please allow three hours for processing and pulling of orders. We will make every effort to accommodate requests for rush orders. Will call hours are 12:00 PM to 3:00 PM PST Monday-Friday. During holidays/special events will call schedules for all orders may vary.

TERMS:   We require a Sales Tax Exemption Certificate and a copy of your state and city tax license to be on file prior to shipment of your first order. If you have any questions regarding our payment terms, please contact our credit department at (760) 295-9660

• COD CASHIERS CHECK:  All initial orders are shipped on a COD Cashiers Check basis. Payment must be made to the UPS driver in the form of a cashier’s check or money order. Personal checks will not be accepted. UPS COD orders are subject to a $14.50 COD charge
• COD CHECK:  With prior approval, customers may make their payment to the UPS driver by company check. To apply for company check privileges, request an application from your customer service representative or our credit department.
• NET TERMS:  Open terms are granted only after a fully completed credit application has been submitted and approved by our credit department. A finance charge of 1.5% per month will be applied to any balance beyond established terms. We reserve the right to revoke credit terms at any time.
• CREDIT CARDS:  We accept Visa and MasterCard. Credit card orders are subject a cash loss of 3%. If a credit card is used to clear a term account, a 3% cash loss will be added prior to posting. Contact your customer service representative for more information.
• RETURNED CHECKS:  A $30.00 fee will be charged for all returned checks regardless of the reason.

RETURNS POLICY:   If you have a problem or discrepancy with any order, contact our customer service department at (800) 480-0800. Please have your invoice available for reference.

• First quality goods may be returned within (10) ten business days of receipt of merchandise.
• All claims for damaged goods, shortages, etc. must be made within (5) five business days of receipt of merchandise.
• No returns on relabeled, printed, washed or decorated merchandise. Garments should be inspected prior to altering or decorating.
• All returned or refused shipments are subject to a 20% or minimum $20.00 restocking fee in addition to both outbound and return freight costs and COD charges.
• Cancellations of orders already invoiced are subject to a 20% or minimum $20.00 restocking fee.
• A valid return authorization number must accompany all returns.
• Please include a copy of the invoice to ensure proper credit in a timely manner.
• Merchandise over 10 days old or discontinued merchandise may not be returned.
• Defective merchandise should be marked with tape indicating location of flaw.
• If your order is not processed correctly, we will cover the freight from the original order and send a call tag to pick up the incorrect items.